Extremely rude sales assistant. I really understand that she is older women but thats my second time when she was serving me and always unhappy and rude. This time I just told her thank you and I left shop without buying.
This review follows a visit to the Romford branch with my mum on 29 May. We have purchased a few pieces from WJ and so are not new customers to WJ. We had gone in to buy some earrings for mum and I'd spotted a pearl bracelet that I had wanted for myself. There were a few out on display so I removed one off the open display to take to the representative so we could be billed for that as well. The representative was abrupt and told me to "put it back". No please or anything. I immediately apologised and put it back. She retrieved one from the store room and brought it out alongside the earrings for my mum. The bracelet she had brought out looked a bit worse for wear and I asked if I could swap it for the one I had previously taken from the display. The representatives made no point of hiding her huffing and puffing to my suggestion of a swap before very reluctantly agreeing. Her body language and behaviour was unprofessional and does not reflect well on WJ. I was hurt by her behaviour which essentially said we were not welcome and even our small bit of business was unwanted. I have come away not wanting to go back to my local branch anymore. I appreciate that few people want to work weekends but to have been that unkind to paying customers was upsetting. I am informed by WJ that the national sales manager will be speaking with the rep in question.
